If you are unable to upload photo during identity authentication, please check whether you meet the following requirement:
- The format the photo shall be: JPG, JPEG, PNG.
- The size of the photo shall be less than 2MB.
- The valid license shall be ID card, driving license or passport.
- If not the reasons above, it may be the poor network. You can:
- Clear cache
- Try again later
- Try on website
- Try on other browsers (Google browser is recommended)
If the measures above still can’t solve the problem, please feel free to contact online support. They will help you out.