1. As you know, withdrawing assets from Tokencan will go through three processes: Tokencan proposes transfer - blockchain confirmation - asset credit on other platforms.
In the first process, Tokencan will provide TXID within 30-60 minutes. This means that Tokencan has completed the transfer of coins to the blockchain.
In the second process, please click the "View" button next to TXID to view the number of block confirmations on the corresponding blockchain browser. If it shows that the confirmation is complete but the assets have not been credited to your account, please contact the platform where you deposited the assets and ask them to credit your transfer.
Note: If the TXID is not generated for you in the "Withdrawal History" column after 6 hours of withdrawal (maybe due to blockchain congestion), please provide a screenshot of it to our online support. We will resolve this issue as soon as possible. No screenshots will result in delayed processing.
2. How to check the withdrawal process of the blockchain browser?
Please refer to the deposit credit issues to check the same method as the deposit process.