If you cannot receive the SMS verification code, the reasons may be as follows:
Reason 1: Tokencan only supports SMS code services for users from three countries/regions. they are:
China +86; South Korea +82; Japan +81
Reason 2: The mobile phone security software intercepted the SMS code
It is for users who have installed security software on their mobile phones. In this case, please turn on the security software and temporarily turn off the blocking function. Then, try to receive the SMS code again.
Reason 3: SMS gateway is congested or abnormal
When the SMS gateway is congested or an error occurs, the SMS code may be delayed or lost. Please contact your network operator or try again later.
Reason 4: Send SMS codes too frequently
If you click the "Send" SMS code too often, you may not be able to receive the code. In this case, please send the SMS code later.
Reason 5: Poor or no signal
It may be that the signal is poor or there is no signal which prevents you from receiving the SMS code. Please go to a place with a good network signal and try again.
The phone balance is insufficient; the phone storage space is full; the SMS code in the trash can, etc.
If all the above measures still do not solve the problem, please feel free to contact online support. They will help you.