If you deposit assets to the wrong address:
1. We usually do not provide recovery services.
2. But in order to save users' huge losses, Tokencan can provide it at cost, because it will cost a lot of manpower and time.
3. If so, please provide your case details, your account, token name, deposit address, amount and TXID (very important), as well as a screenshot of the deposit to our online support. We will reply as soon as possible and answer whether your case meets the recovery requirements.
4. If your case meets the recovery requirements, the entire recovery process will take at least one month, because we must install or upgrade the wallet, import or export the private key, and this can only be performed by the higher-level authorities, and must go through strict Risk control review. Therefore, please be patient during the recovery process.